Transaction processing systems are most commonly used by the senior management
level of an organization.
A transaction processing system is a computerized system that performs and
records the daily routine transactions necessary to conduct business.
A hotel reservation system is a typical example of a management information
Management information systems typically support non-routine decision making.
31) Enrolling employees in benefits
plans is a business process handled by the finance and accounting function.
Functional systems that support business processes within a single functional
group, such as human resources, are being phased out in favour of
Managers need TPSs to monitor the status of internal operations and the firm’s
relations with the external environment.
Most MISs use sophisticated mathematical models or statistical techniques.
Decision-support systems help managers make decisions that are unique, rapidly
changing, and not easily specified in advance.
Decision-support systems use internal information as well as information from
ESSs are designed to serve the middle management of the organization.
ESSs are designed to incorporate data about external events, but they also draw
summarized information from internal MIS and DSS.
ESSs are designed primarily to solve specific problems.