Read Case 2-3: Performance Management at the University of Ghana from pages 56-57 in the textbook… 1 answer below »

The University of Ghana in Legon, Ghana, was established in 1948 as an affiliate college of the University of London called University College of the Gold Coast. In 1961 the university was reorga-nized by an act of Parliament into what it is today: the independent, degree-granting University of Ghana ( The Balme Library is the main library in the University of Ghana library system. Situated on the main Legon campus, it coordinates a large number of libraries attached to the university's various schools, institutes, faculties, departments, and halls of residence, most of which are autonomous. The library started as the College Library in 1948 and was then situated in Achimota College, about 8 kilometers from the present Legon campus. In 1959 the College Library moved into its brand-new buildings at the Legon campus and was named after the University College of the Gold Coast's first principal, David Mowbrary Balme. As in the case of many other modern univer-sity libraries worldwide that face resources chal-lenges and the need to serve an increasingly diverse customer base, the Balme Library has imple-mented numerous initiatives. One such initiative is a performance management system. However, sev-eral of the components of the performance man-agement process at the Balme Library are in need of improvement. First, there is no evidence that a
systematic job analysis was conducted for any of the jobs at the library. Second, the forms that the employees are rated on contain vague items such as "general behavior" The forms include no specific definition of what "general behavior" is or exam-ples explaining to employees (or managers) what would lead to a high or a low rating in this category. In addition, all library employees are rated on the same form, regardless of their job responsibilities. Third, there is no evidence that managers have worked with employees in setting mutually agreed-upon goals. Fourth, there is no formal or informal discussion of results and needed follow-up steps after the subordinates and managers complete their form. Not surprisingly, an employee survey revealed that more than 60% of the employees have never discussed their performance with their managers. Finally, employees are often rated by dif-ferent people. For example, sometimes the the head of the library rates an employee, even though he may not be in direct contact with that employee. Based on the above description, please answer the following questions.
1. Please identify one component in the perfor-mance management process at the Balme Library that has not been implemented effec-tively (there are several; choose only one).

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