Call Center Supervisor Job Description

  • Complete the following assignment in a paper of approximately 750 words:
    • Create a job description for the role of supervisor of a customer service call center. Include the following sections:
    • Basic role purpose: What are the key features of the position? How does this job fit into the company?
    • Duties and responsibilities: List all potential facets of the job.
    • Organizational relationship: To whom does the supervisor report? How many direct reports does he or she have?
    • Position requirements and
      specifications: List education, prior work experience, and skills needed
      in order to be considered for the job.
  • Explain your work.
    • Why did you include the items in each section?
    • What criteria in the job description helps define a good supervisor? ( Minimum of 2 Sources.)
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